Delivery & returns
Last updated 20 October 2026
We deliver across the UK by tracked, signed-for courier, in temperature-controlled packaging where products require it.
1. Delivery
| Order value | Service | Charge |
|---|---|---|
| £250 and over | Next working day, tracked and signed for | Free |
| Under £250 | Next working day, tracked and signed for | £9.95 |
- Orders paid before 3pm, Monday to Friday, are dispatched the same day for delivery the next working day.
- Orders paid after 3pm, at weekends or on bank holidays are dispatched the next working day.
- We currently deliver to UK mainland addresses. Highlands, islands and Northern Ireland may take an extra day.
- You will receive tracking details by email once your order has been dispatched.
2. Cold-chain packaging
Temperature-sensitive products are packed in insulated packaging designed to keep them within the manufacturer's storage range in transit. Please make sure someone is available to receive the delivery and store products as directed on arrival.
3. Damaged, faulty or missing items
Please check your delivery on arrival. If anything is damaged, faulty, missing or not what you ordered, reply to any email we have sent you, or write to us at FS NW Wholesale Ltd, 9 Braybrook Court, Bradford, West Yorkshire, BD8 7BH within 48 hours with your order reference and photographs. We will arrange a replacement or refund at no cost to you.
4. Returns
For patient safety, we cannot accept returns of medical devices, injectables, peels or consumables once they have left our warehouse, unless they are faulty, damaged in transit or sent in error. This is because we cannot guarantee how they were stored after delivery.
Full details are in our terms of sale.