Privacy policy

FS NW Wholesale Ltd is a company registered in England and Wales (company number 16765557) with its registered office at 9 Braybrook Court, Bradford, West Yorkshire, BD8 7BH.

For any question about this policy or your personal data, please reply to any email we have sent you, or write to us at FS NW Wholesale Ltd, 9 Braybrook Court, Bradford, West Yorkshire, BD8 7BH.

We only collect what we need to supply registered practitioners and run our business:

• Identity and professional details: your name, clinic name, professional registration body and registration or PIN number.
• Contact details: email address, phone number and delivery address.
• Order details: the products you request, quantities, prices, order notes and order reference.
• Payment records: confirmation that a payment has been made and its amount. Card details are entered on our payment provider's secure page and are never seen or stored by us.
• Correspondence: emails and messages you send us.
• Technical data: standard server logs (such as IP address, browser type and pages requested) kept for security and troubleshooting.

We do not knowingly collect data about children, and our website is intended for professional use only.

We never sell your data. We share it only with trusted providers who help us run our service, under written contracts that require them to protect it:

• Website hosting: the provider that hosts our website and the information submitted through it.
• Security and content delivery: Cloudflare, Inc., which protects our website from attacks and delivers it quickly. Cloudflare processes technical data such as IP addresses.
• Email delivery: Resend, Inc., which sends our order and account emails.
• Payments: our payment provider, which processes payments made through the links we send you.
• Couriers: the delivery company handling your parcel receives your name, delivery address and phone number.
• Professional advisers and authorities: our accountants, insurers and legal advisers, and regulators or law enforcement where we are required to by law.

We may check your registration against the public register of the relevant professional body (for example the GMC, NMC, GDC or GPhC).

Some of our providers, including our email and security providers, are based in or process data in the United States. Where data is transferred outside the UK, we make sure it is protected by an adequacy decision (such as the UK Extension to the EU-US Data Privacy Framework) or by the UK International Data Transfer Agreement or Addendum.

• Orders, invoices and payment records: six years from the end of the financial year they relate to, as required for tax purposes.
• Verification records: for as long as you hold an account with us and for six years afterwards, so we can show that regulated products were supplied appropriately.
• Order requests that are not completed: up to 12 months.
• General enquiries: up to two years after our last contact.
• Marketing preferences: until you unsubscribe, after which we keep a suppression record so we do not contact you again.

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data, where we no longer have a reason to keep it;
• ask us to restrict or object to certain processing, including direct marketing;
• ask for your data in a portable format; and
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, please reply to any email we have sent you, or write to us at FS NW Wholesale Ltd, 9 Braybrook Court, Bradford, West Yorkshire, BD8 7BH. We will respond within one month. There is normally no charge.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to resolve your concern first.

Our website is served over an encrypted connection, access to order data is limited to staff who need it, and our providers are selected for their security standards. No method of transmission over the internet is completely secure, but we take appropriate technical and organisational measures to protect your data.

We only use storage that is strictly necessary for the site to work, such as remembering the contents of your bag. See our cookie policy for details.

We may update this policy from time to time. The date at the top of the page shows when it was last changed.